Check our top Frequently Asked Questions
How much does it cost for delivery?
The delivery charge applying to your order shall be set out at the time you checkout. You must order a minimum value of £40 to achieve delivery. Standard delivery is £4.95. If you spend over £79.99 you will receive free delivery.
What does “Sorry, we don’t deliver to this area” mean during checkout?
We are working with our courier partner to further expand the areas that we can offer delivery to. However, there are still a few postcodes where delivery is unavailable. The full list of which can be found on our Delivery Page
Do you deliver to my postcode?
We cover the whole of the UK* via our courier partners DPD.
What is the Delivery schedule?
- Order by 4pm Sunday to receive your order on Tuesday
- Order by 4pm Monday to receive your order on Wednesday
- Order by 4pm Tuesday to receive your order on Thursday
- Order by 4pm Wednesday to receive your order Friday
- Order by 4pm Thursday to receive your order on Saturday
Our delivery time window is 10am – 5pm. See below for SMS notifications.
What are the Non-delivery Areas?
ALL HS Postcodes
We do not deliver to the following postal codes:
ALL HS Postcodes
ALL IM Postcodes
ALL ZE Postcodes
Can I change my delivery date?
Yes you can by calling our customer support team on 01636 370556 if you need to change your delivery date for an order you have placed, you must make the change before we begin to process your order.
As soon as your order has started to be processed, we are unable to make any changes.
What if I am not in when you deliver?
All of our meat is delivered in specially designed, temperature-controlled boxes which can stay chilled for up to 48 hours – this helps to guarantee you receive your produce in optimum condition every time.
If there is nobody available to accept your order, the courier will either leave your box in a designated safe place or leave with a neighbour if possible – be sure to check with neighbours if you cannot locate your order prior to contacting us.
How do I track my delivery?
Once your order has been processed you will receive an e-mail with the details of your courier and full tracking details, courtesy of our courier. As your delivery date gets closer, your order will start to be prepped for delivery.
On the day of delivery, you will receive another email / text notification from our courier letting you know your delivery time window and a link to your available options if you are not going to be in.
Once you have this information, you can track your parcel here
Can I add items to my order once I have placed it online?
Yes you can by calling our customer support team on 01636 370556 – Please note, we cannot add on any items 24 hours prior to the delivery date.
My products have arrived damaged
Please call our customer support team on 01636 370556 asap, you may be asked to supply pictures, so we can refer them to our butchers or dispatch teams.
I have missing items on my order
Please call our customer support team immediately on 01636 370556 or email us at email@example.com. Someone will contact you within 24 hours and we will do our best to resolve this asap.
At the checkout, you are able to choose a delivery date, but it is not possible to select a time slot?
You will be notified of your orders estimated delivery time by our courier on the day of delivery, at which point you will be able to arrange a suitable time slot with the carrier if required.
On the day of delivery, you can also track your delivery here: https://www.dpd.co.uk/service/
Deliveries and Social Distancing
The safety of our staff and delivery partners is our top priority, so we’re working hard to make sure that you can still get your orders as quickly and safely as possible. We are working with our delivery partners to protect both their drivers and your health, so your products can continue to be delivered to your door.
These include selecting safe places for packages to be left and drivers signing on your behalf. DPD have improved their contact free delivery process to include photo capture proof of delivery and GPS tagging. customers will not be asked to sign the handheld units and the DPD drivers will take a photo of the parcel at the point of delivery.
Customers have the ability to choose Delivery safe place options at checkout, removing the need to interact with the driver at all.